General and Product Frequently Asked Questions
What are the benefits of using Quality Stone Veneer?
- 50 Year Warranty on flats and corners
- 10 Year Warranty on accessories
- Quality Product
- Detail in stone and installation
- 40 years of experience with solid reputation
- Lightweight product
- Cost Effective
- Available in a variety of colors and styles
- Easier and faster to install
- No additional structural support required
- Improves value and architectural appeal
Where is Quality Stone Veneer located?
Quality Stone Veneer has multiple locations on the east coast and one in the mid-west. We currently have offices in Pennsylvania, Massachusetts, Ohio, West Virginia, Maryland, North Carolina, and Colorado. Click Here to find the closest office near you!
Can I get Directions to Projects that Quality Stone Veneer has done?
Yes, by calling 1-800- 795-3229, you will be directed to an office closest to you, where a QSV employee will be able to find what you are looking for.
How are Quality Stone Veneer Products Packaged?
The product is packages in a box on a skid with 100-125 square feet per box. A box weighs approximately 1,000 pounds.
How do I make a Selection?
Quality Stone Veneer offices 13 showrooms that are open from 8am to 3pm Monday through Friday. You can drop by one of these locations and take a look at some of our stone sample boards. You can also check out our . If you are still in need of help making your selection, please call 1-800- 795-3229 to be directed to the nearest location to you.
Does mortar color and jointing style make a difference?
Yes, the mortar color and jointing style does make a substantial difference. Choosing a color for the mortar is a very important decision in the stone selection process. The mortar can help highlight specific colors or it can highlight the individual shapes and sizes of the stone. Choosing a jointing style for the mortar is another important decision as it helps in highlighting the stone as well. Below is different styles for jointing stone.
What is Quality Stone Veneer made of?
- A blend of Portland Cement
- Lightweight natural aggregates
- Iron Oxide Pigments
What is the average thickness of the veneer?
Approximately 1.5” to 2.5” (Flats)
What is the average thickness once installed?
Approximately 2”-3” (From Substrate)
What is the average length of the corner returns?
2” inside and 4” outside edge
What is the average weight of veneer?
The weight is approximately 10-15 LBS per square foot. Adhered veneer weight depends on grout method and stone style. Once installed, the full system weighs between 12 and 18 LBS per square foot.
How many shapes are there to each style?
400-700 unique stone shapes per style.
Can I mix colors and styles to get the look that I desire?
Yes, most of our colors and styles are interchangeable. We pride ourselves on being able to customize any of our products.
Can I match an existing stone structure?
Yes, we can create a custom color to match existing stone structures. However, this is an intricate process and the customer is subject to an additional charge. Below is an example of matching an existing stone structure. The stone on the barn was created to match the existing house stone exterior.
How can I hang artwork or a decorative piece on a Quality Stone veneer wall or fireplace?
Drill into the mortar, as this is easily repaired if you will want to move the object later. Drilling into the stone is much more difficult and harder to repair. Please see our example below.
Does the color go all the way through the stone?
The base color is through the product while the accent colors are applied on the surface.
Will the stone fade?
Weathering will change almost any exterior surface. No undesirable changes are noticed under normal conditions.
Can Quality Stone Veneer be used as walkways, patios, or driveways?
No, Quality Stone Veneer is not designed to be used for foot traffic or structural applications.
Do Quality Stone Veneer products meet building code requirements?
Yes our products do meet building code requirements. Learn more about those requirements by CLICKING HERE.
What warranties does Quality Stone Veneer offer?
Quality Stone Veneer offers a 50 year warranty on Flats and corners and a 10 year warranty on accessories. When installed in accordance with the manufacturer’s application specifications, Quality Stone Veneer unconditionally guarantees their products (Flats and Corners) to the original purchaser for a period of 50 years from the date of purchase.
The warranty applies to veneer units only and does not cover application replacement nor does it cover defects or damages resulting from or connected with misuse or improper installation. Quality Stone Veneer warrants that their product will endure in normal use if such application is according to the manufacturer’s instructions.
The standard warranty applies to services done to the stone veneer units by an authorized Quality Stone Veneer representative.
In the event of defects, the consumer must notify Quality Stone Veneer in writing. Upon receipt of such notification and after a factory representative inspection, Quality Stone Veneer will provide, free of charge, new materials to replace those which were defective. This warranty covers only manufacturing defects. The consumer is responsible for any labor costs incurred in replacement.
If you have any defects that you wish to have Quality Stone Veneer inspect, please email firstname.lastname@example.org and please attached an image of the service problem if possible.